Refund Policy
Last updated: October 21, 2026
The Kiiri desktop app is free. This policy applies to paid Kiiri Plus and Pro subscriptions and character packs, processed by our Merchant of Record, Paddle.com Market Ltd.
14-day refund for new purchases
If you're not happy with a new Plus or Pro subscription, you can ask for a full refund within 14 days of your first payment. The same 14 days apply to character packs.
How to request a refund
- Email [email protected] from the address you bought with, within the 14-day window, or use the link in your Paddle receipt.
- Include your email address and the approximate purchase date.
- We process eligible refunds through Paddle, usually within a few business days. Your bank may take 5 to 10 business days to show it.
Renewals
Subscription renewals are generally non-refundable. You can cancel anytime before a renewal, from the link in your Paddle receipt or by emailing us, so you aren't charged for the next period. You keep access until the end of the current period.
Exceptions
We may decline refunds where there is evidence of abuse or a violation of our Terms. If something on our side kept Kiiri Cloud from working, write to us and we'll make it right. Nothing in this policy limits any statutory rights you have, such as the EU right of withdrawal.
Contact
For any billing or refund question, email [email protected]. Kiiri is operated by CAGAN YAZILIM TEKNOLOJILERI SANAYI VE TICARET LIMITED SIRKETI.